Zalando Partners with Parloa for AI Customer Conversations Across Europe

Zalando is set to implement Parloa’s AI technology for customer interactions throughout Europe, as confirmed by co-founder Malte Kosub. Despite no formal announcements, the integration raises questions about its scope and timing. Article 50 of the AI Act mandates transparency in AI interactions. Zalando has 62 million active customers, highlighting the potential impact. Parloa, valued at $3B, utilizes American infrastructure while remaining European-focused.