Refund and cancellation policy

1. Who you are buying from

Payments for AiHunt listings are processed by Dodo Payments, who act as the merchant of record for the sale. Your card statement and your invoice will show Dodo Payments rather than AiHunt, and Dodo handles tax collection and the mechanics of any refund. Questions about a listing come to us. Questions about a charge can come to either of us.

2. There is nothing to cancel

Every paid tier on AiHunt is a single one time payment for a single listing. There are no subscriptions, no recurring charges and no renewals, so there is no billing to cancel and nothing will ever be charged to you again without a new purchase you make yourself.

You can ask us to remove your listing from AiHunt at any time by emailing [email protected]. Removing a listing does not produce a refund, because the listing was already delivered.

3. Free listings

A free listing costs nothing, so there is nothing to refund. Free listings are reviewed by us before they go live, and we may decline one that does not fit the directory. If we decline your free listing, you have not paid anything.

4. Paid listings

A paid listing is delivered the moment you press publish. Your product page goes live immediately, it is linked from the directory and the weekly leaderboard, and search engines and answer engines can reach it from that point onward. That benefit cannot be taken back, which is why paid listings are not refundable once published.

Premium

Not refundable once the listing is published. Before you publish, your draft is unpublished and unused, so a refund is available on request.

Premium+

Not refundable once the launch story has been generated and published, because the article, its URL and any search value it has picked up stay yours. If you have paid but the story has not been generated yet, a refund is available on request.

5. When we do refund

We refund in full, without argument, in these cases:

• You were charged twice for the same listing. Duplicate charges are refunded in full. Tell us within 30 days and we will find it.
• You paid and your listing never went live. If a payment succeeded but we failed to credit it or publish your listing, that is our failure and you get your money back.
• You paid but have not published yet. A purchased listing that has not been published is unused. Ask and we will refund it.
• You paid for Premium+ and the launch story was never generated. The written article is the thing you paid extra for. If it does not exist, you get a refund.
• We removed your listing for a reason that was not your fault. If we take a listing down through our own error or a change of policy on our side, we refund it.

Outside these cases we do not refund. In particular, we do not refund because a listing did not get the traffic, upvotes, ranking or sales you hoped for. We sell placement on the directory. We do not sell a result, and nobody honestly can.

6. Please talk to us before a chargeback

If something went wrong, email us first. We usually reply within two business days and we would rather fix a problem than fight about it. Raising a chargeback without contacting us costs both sides money and time, and we may suspend an account that does it while the case is open.

7. Abuse

We do not refund listings removed for breaking our terms. That includes inflating upvotes, creating accounts to vote for your own listing, submitting a product you do not own, and submitting malware, adult content or anything illegal. In those cases the listing comes down and the payment stays with us.

8. Your statutory rights

Nothing on this page limits rights you have under the consumer law of the country you live in. Where local law gives you a right to a refund that this policy does not, the law wins. If you are in a place with a statutory cooling off period for digital purchases, that period applies to you regardless of what is written above.

9. How to ask for a refund

Email [email protected] with the email address you paid from, the name of your tool, and roughly when you paid. That is enough for us to find the order.

We aim to reply within two business days. Approved refunds are issued by Dodo Payments to the original payment method and usually appear within five to ten business days, depending on your bank.

10. Changes to this policy

If we change this policy we will update the effective date at the top. The version in force when you paid is the one that applies to your purchase.