Salesforce Unveils AIforce and Koa: The Future of CRM Integration

Salesforce announced AIforce and Koa at Dreamforce 2026, revolutionizing CRM with AI integration. AIforce streamlines data access for existing AI tools, while Koa enhances CRM task execution through advanced reinforcement learning. Over 100,000 users engaged with Coworker in its pilot. Partnerships with AWS and Google Cloud broaden integration capabilities. Salesforce's Zero Data Retention ensures secure data handling. New job-specific agents aim to improve enterprise AI adoption.