viable

Viable is an AI-powered data analysis tool that empowers businesses to listen better and act faster by turning feedback data into actionable insights. It eliminates the need for labor-intensive manual analysis, allowing businesses to uncover deeper insights from their feedback data quicker than ever before.

The platform processes feedback data from multiple sources, including customer support tickets, market research, employee surveys, and more, to provide businesses with a 360-degree view of their customers. Viable's AI-powered natural-language reports provide deep analysis and insights on customer experiences, product feedback, sales calls, and more, written in a way that's easy to understand for businesses of all sizes.

With Viable's weekly report, businesses can go beyond sentiment analysis and get the full context of the most important compliments, complaints, questions, and requests sorted by volume and urgency. The report also tracks changes over time and contains a summary, urgency score, product sub-themes, user profiles, and more. Businesses can make data-driven decisions quickly, without the need to spend time creating pivot tables or running SQL queries.

Viable provides limitless potential for every department to analyze feedback data, thanks to its unlimited seats and integrations at every tier, making it a valuable tool for businesses of all sizes. Plus, it only takes 500 data points to get started. Viable's platform also provides in-depth metadata, allowing businesses to dig deep into who, what, where, and why regarding feedback data.

Viable is SOC 2 Type 2 certified, providing its customers with peace of mind that their data is secure. It offers automated PII redaction, and its white-glove service team responds rapidly to custom data management requests. The platform has processed 3.8 million data points and identified more than 37,000 themes through its AI, which is powered by GPT-4, one of the most advanced AI models available.

Viable's AI models go beyond simple summarization and generate true analysis that exemplifies creative, reliable, and deeply perceptive reasoning over multidimensional data. The platform uses deep learning to fine-tune its models and ensure a high degree of accuracy, and businesses have reported that Viable's AI feels like magic. Its AI-generated text is so high-quality that it's difficult to distinguish it from that written by a human.

Set up is easy with Viable, and businesses can sync their data in minutes, thanks to its integration with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, app stores for product reviews, and many more. Data from virtually any source can be added via Zapier, and businesses can even import CSV files.

Overall, Viable's AI-powered data analysis tool offers businesses an easy-to-use, automagical way to gain deep insights from their feedback data quickly and make data-driven decisions that can save time and money.