Cordless

Cordless is a modern telephony platform designed specifically for customer support teams to unlock the power of voice communication. With Cordless, teams can gain meaningful conversation insights, high-quality transcription, sentiment analysis, and simplified compliance and quality assurance. The platform is trusted by innovative companies and offers conversation intelligence to improve service and product faster. Cordless automatically completes high-quality transcriptions, saving teams time and allowing for quick identification of trending customer support queries. Additionally, sentiment analysis helps teams understand what their customers are calling about and how they feel about it. Advanced auto-tagging features allow teams to filter and search conversation topics, quickly catch emerging issues before they become a problem, and identify customer support heroes who turn complaints into happy customers.

Cordless is easy to use and can be set up in just minutes, making it perfect for growing support teams. The platform is trusted by companies like Second Nature, who sought better insights even into basic things like average handling time by call type. Cordless offers a complete guide to customer support and regularly updates its blog with helpful tips for setting up phone support for the first time, choosing the right telephony platform, and creating a customer support function that meets customers' needs while driving growth for the business.

Overall, Cordless is an excellent choice for any customer support team looking to unlock the power of voice communication and gain meaningful insights into their customer interactions.